Effective Date: 18.05.2025

We are committed to protecting your privacy and ensuring the confidentiality of your personal and health-related information. This policy explains what data we collect, how we use it, and your rights as a user of our online psychological services.

Information We Collect

We may collect the following personal and sensitive information when you use our services:

• Personal Identifiers: Full name, date of birth, gender, address, phone number, email address.

• Health Information: Medical history, psychological records, symptoms, diagnosis, treatment plans, and session notes.

• Technical Information: IP address, device/browser type, and access logs when you visit our website or use our digital services.

• Payment Information: Billing details (secured and processed via third-party platforms).

How Your Information Is Used

We collect and use your data to:

• Provide psychological consultation and therapy services.

• Schedule appointments and follow-ups.

• Communicate important updates and service-related information.

• Maintain internal records for clinical and legal compliance.

• Improve service quality and user experience.

• Process payments securely.

We will not sell, rent, or share your information with third parties for marketing purposes.

Data Storage and Protection

• Your data is stored on secure, encrypted servers with restricted access.

• Health records are kept confidential in compliance with applicable privacy laws and ethical guidelines.

• All electronic communications (e.g., emails, video consultations) are encrypted and monitored for unauthorized access.

• Only authorized healthcare professionals and support staff can access your records, on a need-to-know basis.

Sharing of Information

We may share your information only under the following circumstances:

• With your explicit written consent.

• When required by law or regulation (e.g., court order, legal process).

• In the case of emergencies, where disclosure is necessary to prevent harm to you or others.

• With partner therapists or healthcare professionals, only if necessary for treatment and with your consent.

Consent Procedures

Before collecting or using your medical or psychological records, we will obtain your:

• Informed consent, which includes detailed explanations about the purpose and scope of data use.

• Consent is documented via digital forms or during onboarding.

• You may withdraw consent at any time by contacting us at [email protected]

Your Rights

As a user of Mindra Care, you have the right to:

• Access your personal and medical records at any time.

• Correct inaccuracies or update your personal information.

• Request deletion of your data, subject to retention laws and clinical obligations.

• Withdraw consent for data use or sharing.

• File a complaint regarding misuse or breach of data.

To exercise these rights, please contact: [email protected]

Cookies and Website Analytics

We use cookies and analytics tools to improve website performance and user experience. You can disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the date of revision. Continued use of our services indicates acceptance of these changes.

For questions or concerns regarding your privacy, please contact:

Mindra Care  Online Psychology Clinic
Email: [email protected]